Frequently Asked Questions

Go to the Quote section to fill out the form or attach any drawings. You can also use the contact us page and send any details of your requirements

We ship all over North America. Shipments to the US we will arrange all tariffs, customs clearance and shipping.

When you are ready to proceed, we will require a pattern of your cut out. This can be sent using a DXF drawing or by making a manual template. You will need to remove your windows and using construction or heavy paper on the outside, trace the hole opening from the inside. We do not require patterns for 90-degree windows or doors.

Please contact your local glass company. It is a commonly carried architectural glass ¼” laminate or tempered. We only manufacture the complete window and shipping individual glass is costly and not reliable. If you have an AJR Window within a year of production, we may be able to provide a pattern.

Products shipping within Canada but outside of British Columbia only must pay the GST. Products shipping to the USA do not have to pay any taxes or tariffs.

We do not offer installation services, but we can make some recommendations. The windows are built to fit your opening precisely so are easily installed with our custom fit clamp ring which holds the window combined with silicone and butyl tape.

Wall thickness refers to the distance between the exterior and interior walls of a structure. In some cases, the thickness can be several inches and in others like the cabin wall a boat may simply be the thickness of the metal skin. Measuring this distance is vital when installing a window, as it determines the size of the interior window frame, or trim ring, needed for proper installation.

Yes, our shop is in Port Coquitlam and we are here Monday to Friday. This will save you crate and freight costs which can be expensive. If you are taking it back to the USA, we can complete all your customs and brokerage paperwork that is required. You will need to take your shipment through a truck crossing where you can submit the proper paperwork.

Wooden crates are built to the specific size of your order. Each piece is separated with foam, cardboard and supporting blocks. The crates are reinforced and strapped to ensure they will not break apart.

Orders are shipped FOB our warehouse. All shipments are insured for the value of the shipment. When it is received you must indicate if the crate and products are in good condition. If they are not, you must report it at the time of receiving otherwise you cannot make a claim for any damages. We will help make a claim if the products are damaged. This process can be time consuming unless proper documentation and pictures are not provided.

Shipments can be sent to a residential address; however, freight companies will have charge extra fees for a tailgate delivery, and it can add extra days in transit.

AJR Marine Windows warrants its products to be free from defects in material and workmanship for a period of two (2) years from the date of purchase. The warranty is conditional on the normal use, proper storage, and the products being used for the purpose intended. The buyer acknowledges and is responsible to ensure the accuracy of final specification drawings.

The warranty provides for the repair or replacement of any defective product with the same or equivalent product within the warranty period. The warranty is limited to products purchased directly from AJR Marine Windows and does not include glass breakage, labor, installation or removal costs, shipping expenses, or any other costs associated with the product.

To provide a quote, we require the box size measurement of the longest length and tallest width of your window.